Ushur Resource Library

Featured

Tower Insurance Case Study

Tower Insurance and Ushur: Deeper Customer Relationships with Digital Engagement It was a remarkable achievement in itself, made even more...

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Transforming the Customer Experience

Digital Transformation Journey - Part 1 Transforming the Customer Experience When embarking on a digital transformation journey, insurance companies need...

SmartMail

Automated Email processing system for intelligent email routing and responding Use Ushur's intelligent email automation software for high volume email...

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Reuters Panel Discussion – The Evolution of Customer Engagement: Deliver Value And Cultivate Long-Term Relationships

WEBINAR ON DEMAND Panel Discussion Reuters - The Evolution of Customer Engagement: Deliver Value And Cultivate Long-Term Relationships Enjoy the...

Case Studies

Tower Insurance Case Study

Tower Insurance and Ushur: Deeper Customer Relationships with Digital Engagement It was a remarkable achievement in itself, made even more...

A chance encounter lanuches an insurer's journey into customer engagement Ushur white paper image

Customer Engagement Case Study

A chance encounter launches an insurer's journey into customer engagement. They say opportunity strikes when luck and preparation meet. Ushur’s...

Irish Life & Ushur Customer Engagement Use Case

Irish Life & Ushur Email Routing – A Fresh Look at Customer Engagement

Irish Life and Ushur Email Routing - A Fresh Look at Customer Engagement How does email routing automation improve customer...

Virtual Customer Assistant Case Study

Customer Support Automation Use Case with Ushur’s Virtual Customer Assistant (VCA) A Top 250 insurance carrier is utilizing Ushur’s Virtual...

Whitepapers

ServiceDesk Whitepaper

The Service Desk Automation Guide for Transforming your Service Desk Operations. Can Service Desks be automated? How can Conversational AI...

The Email Automation Guide for B2C Customer Service

The Email Automation Guide for B2C Customer Service Wondering how to respond to emails faster? If your customer service inbox...

Smartmail Whitepaper

The Smart Guide to Building an Intelligent Email Processing System Can Email Processing Systems be Intelligent? Is your team drowning...

Blog

Transforming the Customer Experience

Digital Transformation Journey - Part 1 Transforming the Customer Experience When embarking on a digital transformation journey, insurance companies need...

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5 Ways to Transform the Healthcare Member Experience

5 Ways to Transform the Healthcare Member Experience Health plan member expectations are changing, and members demand more. They want...

WhatsApp Product Features

Using WhatsApp As a Channel to Communicate with Your Customers Have you ever wished that it was easier to interact...

Transforming the Claims Process with AI

Transforming the Claims Process with AI The Context of a Claim The insurance policy is a contractual agreement that stipulates,...

With New SVP of Sales, Ushur Adds Sixth Senior Leader in Six Months

With New SVP of Sales, Ushur Adds Sixth Senior Leader in Six Months Former Conga VP of Sales Ron Gupta...

Automating the insurance customer experience: is RPA really the answer?

Automating the insurance customer experience: is RPA really the answer? The initial appeal of RPA to insurance companies was also...

Use cases

Service Desk

Intelligent service desk automation software. Use Ushur's intelligent automation platform for simplified service desk automation that improves resolution rates and...

Sales Enablement

AI-powered sales enablement. Use intelligent automation for product education, cross-selling and quoting to reduce time to close and increase closing...

SmartMail

Use Cases

Automated Email processing system for intelligent email routing and responding Use Ushur's intelligent email automation software for high volume email...

Smart Survey

Automated Customer Survey Software Use intelligent automation to create a smart survey experience that builds quality customer engagement Automated Survey...

Pending Claims

Reduce your pending claims backlog with claims process automation. Intelligent insurance claims automation powered by conversational AI. Expedite claims processing...