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Using AI and automation, Ushur is able to automate a variety of use cases in order to increase call deflection and lower support costs:
Create interactive mobile campaigns that are dynamic and convert quickly. Send product info or campaigns across any channel.
Automate the filing of warranty, insurance or product claims by allowing customers to engage on their terms.
Using Ushur’s Push capability, automatically reach out to customers and retrieve critical account information without the need for an agent placing a call.
Set and update appointments
Avoid the hassle and back and forth associated with setting, updating and reminding for appointments.
Where’s my order (WISMO)
Allow customers to check on the status of orders any time of day via text. Free your agents to handle higher value tasks, while delighting your customers.
Leverage new forms of customer engagement to deliver targeted and relevant cross and upsell experiences to your customers.
Service Desk & IT Ticketing
Automate and expedite IT service desk through incident deflection, automated ticket creation and status updates.
Allow customers to ask questions in their own words and VCA uses AI to scour your FAQ to answer.