Ushur at ITC 2021
ITC Vegas

Next Week!

Next week InsureTech Connect (ITC) 2021 is returning to Mandalay Bay in Las Vegas for its first in-person gathering since postponing last year due to the COVID-19 pandemic. ITC Vegas is one of the biggest events of the year for insurance professionals around the world, and Ushur is honored to be a Gold Sponsor for the event.

Ushur is excited to attend this event and finally resume our conversations about customer experience face-to-face (though masked and vaccinated). We are privileged to be hosting an industry expert panel on the current and future state of Insurance Customer Experience with distinguished panelists sitting alongside Ushur’s CEO and Co-Founder, Simha Sadasiva. Our thought leader guests include Jason Andrews (Chief Alliance Officer, FINEOS), Jennifer Daniel (VP Premier Tech, Aflac), and Steve Rullo (EVP, Great-West Lifeco). For more information, please check out

Good seeing you again!

We’ve been busy since we were last at ITC in 2019.  What have we been up to?

Since 2019, we’ve raised our Series B round funding to enable our continued growth. We’ve joined ACORD to make document processing stress-free for our carrier clients. We signed industry leaders across P&C and LA&H, including Aflac, Unum, CVS Health, Irish Life, Aetna, and Tower Insurance. We launched both SmartMail and InvisibleApp(™) to make customer experience modernization powerful and engaging, decreasing the stress that keeps carriers up at night.

Ushur is the world’s premier Customer Experience Automation™ (CXA) Cloud.  Our drag-and-drop, no-code automation builder enables business analysts and operations team members to become citizen developers, automating 2-way, omnichannel conversations that offer customers a mobile app-like experience without any of the friction or carrier overhead of an actual mobile app. And SmartMail understands and processes high volumes of incoming emails and enclosures with speed and accuracy based on the sender's intent. This includes automating responses, along with identifying and requesting any missing information.

We’ve invested thousands of expert developer and data scientist hours into building out Ushur’s AI-driven platform so insurance carriers around the world don’t have to start from scratch each time they want to interact with their customers, agents, brokers, and other key stakeholders. Simply leverage the robust Ushur SaaS platform one use case at a time, and you can start experimenting with automating 2-way conversations, and creating real customer value, within minutes of signing up.

If you happen to make it to ITC Vegas in person this year, please make sure you stop by and see us at booth #344. We’ll be hosting industry experts Meredith Barnes-Cook, Ushur’s Global Head of Insurance  Insurance Woman of the Year (and 33-year veteran and former VP at Liberty Mutual), and Ted Reed, a 37-year insurance industry veteran and former VP at Unum at our booth. They will be ready to answer your questions about modernizing the insurance customer experience with AI-powered intelligent automation.And when you visit our booth please remember to enter our daily raffles for giveaways of Apple products like AirPods and iPads.

CXA Demos

If you can’t attend ITC Vegasthis year due, we haven’t forgotten about you. We want to hear from you on what you’re doing to modernize your insurance customer experience and show you some of the live demos we’ll showcase on the showroom floor. You can request a demo at

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About Ushur

Ushur delivers the world’s first AI-powered Customer Experience Automation™ platform that has been purpose-built, from the ground up, to intelligently automate entire customer journeys, end to end. Designed to deliver delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of intelligence. It combines Conversational Automation and Knowledge Work Automation in a No-Code, Cloud-native, SaaS platform to digitally transform every step of the complete enterprise customer experience – from Micro-engagements™ to entire customer journeys.

Backed by leading investors including Third Point Ventures, 8VC, Pentland Ventures, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation™ solutions are currently in production at some of the leading insurance providers across the globe including Irish Life, Unum, Aetna, Cigna and Tower Insurance.

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