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Ushur

3 Steps to Improve the Insurance Claims Experience

3 Steps to Improve the Insurance Claims Experience The Insurance Claims Experience Most of the time customers are going through the claim process after some kind of accident or emergency, whether it is personal, at their place of work, or affecting their entire community. Customers start the insurance claim process with anxiety and fear of…

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Health Risk Assessment and Care Programs

Health Risk Assessment and Care Programs Easing the HRA Data Gathering Processes In this three-part series of blog posts, we address why open enrollment is so important to employees, their employers, and health plans.  And yet it is an event that many employees overlook, do not understand, and are prone to avoid for as long…

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Ushur joins ACORD to offer insurance forms process automation

Ushur joins ACORD to offer insurance forms process automation Ushur, creator of the no-code AI-powered Customer Experience Automation™ platform that seamlessly automates policyholder, claimant, member, agent, broker, and provider interactions, announces its membership with Association for Cooperative Operations Research and Development (ACORD), the global standards-setting body for the insurance industry.   From an insurance carrier’s…

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Open Enrollment : Guiding Employee Benefit Choices

Open Enrollment : Guiding Employee Benefit Choices Health plans in the post-Affordable Care Act world know that the more people who sign up for coverage during open enrollment, the wider the risk pool is. Similarly, having more employees sign up for the group benefits offered by an employer during open enrollment spreads the cost of…

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No Customer Conversation Left Behind What is the Silent Listener capability?

No Customer Conversation Left BehindWhat is the Silent Listener capability? The promise of the new era of digital communications lies in reducing customers’ queries, increasing their satisfaction, and all before they ask. In fact, when customers reach out to a company, they expect a customized and responsive experience that answers their questions with minimal effort.…

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Ushur Unveils Intelligent Automation Solution to Handle Benefits Enrollment Influx

Ushur Unveils Intelligent Automation Solution to Handle Benefits Enrollment Influx : New AI-enabled journey drives unparalleled efficiency over all channels of engagement for Open Enrollment across ACA, Medicare and Employer Group Plans SANTA CLARA, Calif., July 21, 2021 (GLOBE NEWSWIRE) — Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), today announced Ushur for Open Enrollment – a…

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Boost P&C Customer Satisfaction with Customer Experience Automation™

Boost P&C Customer Satisfaction with Customer Experience Automation™ In this article we will look at the following key areas: Prioritizing Customer Experience Five Key Essentials in Customer Experience Automation™ Speed and Capability on the Ushur platform Key Areas AI Technology Relates to Customer Inquiries Advancing the Post-Pandemic Customer Experience In 2018, the property and casualty…

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P&C Insurance Digital Transformation Trends

P&C Insurance Digital Transformation Trends The digital transformation of P&C insurance is crucial for its success in a world where customers are increasingly looking to their mobile, digital devices for products and services that meet their needs. Between the large numbers of new technologies that are being created and used daily and the growing number…

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5 Ways to Transform the Healthcare Member Experience

5 Ways to Transform the Healthcare Member Experience Health plan member expectations are changing, and members demand more. They want better communication from their health insurance payer, timely answers to their questions, and seamless engagement through digital channels. Members are consumers whose service expectations have been dramatically shifted by the likes of Amazon, Netflix and…

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Claims Process with AI

Transforming the Claims Process with AI

Transforming the Claims Process with AI The Context of a Claim The insurance policy is a contractual agreement that stipulates, in exchange for payment, a person or business will receive reimbursement or financial protection against losses from an insurance company. In other words, if the required premium is paid, a customer will be paid for…

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