Ushur for ServiceNow is for mobile, instant, real-time resolution on the ServiceNow platform over automated messaging. Ushur integrates with ServiceNow allowing customers to confirm resolution of their incident tickets, and to request feedback with Customer Satisfaction Score (CSS) & Net Promoter Score (NPS) over messaging. Customers can confirm resolutions without logging into ServiceNow.
How it works
When incident status changes, it triggers the Ushur to initiate a text message to the customer. Customers can confirm or reject the resolution with additional comments through messaging without having to login into ServiceNow. Ushur aggregates and logs all of the interactions into ServiceNow. The bot also makes the appropriate state changes to the incident in ServiceNow for audit, compliance and reporting purposes.
- Instantly confirm on the resolution of incidents from your mobile device
- Additional notes can be provided via text messaging on the incidents
- Works via Ushur’s patented micro-engagements
- All interactions are logged back into the ServiceNow tables
- Customers don’t need to login into ServiceNow to confirm resolutions
- Works on all phones and works in 192 countries
- History of all interactions available in ServiceNow