Automated customer interactions.
Now integrated with Salesforce.
By combining Ushur’s AI-powered platform and your Salesforce instance, you can automate customer interactions AND magically integrate them directly with your Salesforce workflows. Dramatically improving your customer experience and cutting expense in the process.
Through our Salesforce integration, enterprises can automate two-way communications across email, web, mobile and even documents to enable straight-through processing of case or account updates, support resolutions and sales enablement.
Make Salesforce Even Better:
With Salesforce and Ushur’s AI and NLP capabilities, you can simplify customer engagement across virtually any channel and intelligently automate manual, high-friction tasks like...
Triage Bulk Customer Email
Process bulk customer email coming into your Support teams and classify the intent and automatically route to the appropriate teams, cutting queue times and freeing up resources.
Request Missing Info
When information is missing from an account, a case or record, use the Ushur SFDC integration to automatically engage with, and ask a customer for missing account information via digital channels.
Extract critical information like account number, date or birth, level of service details from emails and then populate directly into the appropriate Salesforce case or record. Saving valuable clerical time, reducing errors and improving response time.
Allow customers to upload documents from anywhere, directly into Salesforce for storage and retrieval by agents.