Insurance Automation for Frictionless Customer Experiences

Keep members happy with streamlined digital interactions powered by conversational AI

Digital self-service solutions deliver better member experiences and efficiency

From policy coverage inquiries, to filing claims, and everything in between, customers think digital first. Meet them where they are and upgrade the customer experience by integrating intelligent insurance chatbots into digital and voice channels for a self-service experience that increases member satisfaction and dramatically lowers operational costs.

The benefits of conversational AI for insurance providers

3-10x

reduction in customer response time
enabling rapid processing

70%

of scalable service interactions
that can be solved by insurance-savvy AI

How customers use our automated insurance solutions

“Ushur is a true partner in our digital transformation. Their ability to rapidly prototype and automate customer journeys has provided Unum with a competitive edge, delighting our customers while allowing our employees to focus on higher-value work. As impressive as their technology is, the quality of the Ushur team may be what sets them apart. They truly care about our success.”

Mike Simonds

COO at Unum

“The results we got were phenomenal, and we hadn’t written a line of code. We’d never seen anyone who could do that. From our standpoint, Ushur were the only ones out there truly doing something different.”

Ken Lynch

Head of IS, Irish Life
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"We looked at several vendors to help us transform our customer experience and ultimately chose Ushur because of their Invisible App. To be able to serve our customers (especially seniors) on a seamless channel, without any need for downloads or having to deal with an app, is a game changer."

Ashley Restad

Program Director, Healthspire

Build effective customer experiences with powerful conversational AI solutions

Launch new member engagement in a flash

Ushur’s intelligent automation platform allows for customer engagement 24/7, over virtually any channel and includes everything you need to rapidly automate communications between customers and employees.

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Follow up with customers quickly and eliminate wait times

Transform high-volume communication processes through automations, like email triage or automated claims, that cut your agents’ resolution time from days or weeks to minutes.

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Automate organizing your inbound so you don’t have to

Powered by AI, email classification and routing eliminates the countless hours your team is wasting triaging emails that could be classified and routed in seconds.

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Power digital self-service across impacted member channels with insurance workflow automations

FNOL

Email Triage

Claims

Status Updates

FAQs

Managing or Scheduling Appointments

Get your customers to respond faster

See a marked improvement in customer response times by leveraging customer service automation over the digital channels that they prefer.

Discover how one of our clients used Ushur to rapidly decrease their average contact resolution time for their claims processing from three weeks to one hour.

Foster meaningful policyholder relationships with AI powered insurance automation

Leverage conversational AI to create headache-free digital interactions for members

Data security is our #1 Priority

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Resources

Automated FNOL Processing App

Automate your FNOL process flow. Use Ushur’s AI and deep learning digital FNOL claims handler to quickly and cost-effectively automate...

Virtual Customer Assistant Case Study

Customer Support Automation Use Case with Ushur’s Virtual Customer Assistant (VCA) A Top 250 insurance carrier is utilizing Ushur’s Virtual...

Irish Life & Ushur Email Routing – A Fresh Look at Customer Engagement

Irish Life and Ushur Email Routing - A Fresh Look at Customer Engagement How does email routing automation improve customer...

Pending Claims

Reduce your pending claims backlog with claims process automation. Intelligent insurance claims automation powered by conversational AI. Download the Smart...

Conversational AI eBook

The Smart Guide to Conversational AI for Customer Service Do conversational AI platforms really help customer engagement? Brands left and...

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Customer Engagement Case Study

A chance encounter launches an insurer's journey into customer engagement. They say opportunity strikes when luck and preparation meet. Ushur’s...