In this session, we'll navigate the evolving landscape of AI-powered automation in these industries. We'll discuss the benchmarks for successful AI projects in 2024, current investment priorities in automation and the significant shift in attitudes towards incorporating AI in customer experiences.
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The focus on AI in 2023 sparked a wave of digital transformation in the insurance and financial services sectors. As we progress into 2024, it's understandable to feel outpaced by the rapid advancements and discussions surrounding new technology.
In this session, we'll navigate the benchmarks for successful AI projects in 2024, current investment priorities in automation in these industries, and the significant shift in attitudes towards incorporating AI in customer experiences. Attendees will hear 5 key AI trends that are gaining momentum and shaping the market.
Topics Include:
- Top outcomes and expected benefits sought by leaders
- The most commonly automated customer journeys and the reasons behind these trends
- What strategies and technologies can make it easier to implement safe, responsible AI
- Improving customer experience and operational efficiency with front and back-office AI and automation
