NPS is directly related to customer satisfaction, retention, and loyalty. And whether it’s measured within your company or outside of it, NPS reflects customer experience which “correlates with increased revenue growth, retention growth, and referral rates.”
reduction in customer response time, enabling rapid processing
Ushur’s Customer Experience Automation™ is a robust platform that focuses on the automation of one high-value customer interaction (what we call a Microengagement™) at a time. Ushur increases a carrier’s agility to realize their digital transformation vision, enabling business employees to create new automated 2-way conversations in hours, or less, without adding to the demands on their IT partners.
of scalable service interactions that can be solved by healthcare-savvy AI