Citizen Developers: How Diverse Users Power Smart Solutions If you work in finance, insurance, or healthcare, you likely don’t think of yourself as a technologist. This is despite the fact that half of all major capital investment since the 1980s has gone to information technology adoption. According to a 2020 report by the World Economic…

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Irish Life Email Routing Software Transformation On levers, short and long – the unexpected impact of automated email routing software “Give me a place to stand, and with a lever, I will move the whole world,” the Greek scientist Archimedes supposedly said. Silicon Valley is full of Archimedeans. We love to talk about leverage. Leveraging…

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chatbots

AI and Chatbots are all over the news lately, with companies moving to automate their low-level, repetitive tasks in droves. With the sector relatively new however, some might remain confused as to how exactly chatbots work and whether the return on investment actually lives up to the hype. Does your company need to consider chatbots?…

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embraced chatbots

Gartner estimates that in 3 years 85% of companies will be using automation and AI as a part of their business strategy, meaning that those who don’t have a plan in place now, will assuredly be left behind in the wake of our fast-paced technological landscape. So how does the Insurance industry shape up in light of this statistic?…

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promotional marketing

Messaging has become the most dominant and ubiquitous channel of engagement. That is probably why 4 in 5 companies want to text their customers. However, only 1 in 4 marketers use this medium to reach their customer base. Many companies are just not keeping up with changing consumer behavior, and in turn creating a digital…

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retail apps

Mobile devices are the preferred way to access the internet for the majority of the population, and while mobile apps continue to thrive, companies are struggling with creating engaging experiences with their customers as their apps get lost in a sea of social networks, games, entertainment, and news. Even when users give it a try,…

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phone-based customer interaction

It would come as a surprise to few these days – no one enjoys calling customer service. Millennials, a demographic that will reach 50 percent of the workforce by 2020, would rather “get their teeth cleaned” than call into a customer service line and two of every three consumers prefer to communicate via some form of…

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