AI

  • AI

    How can we use Conversational AI for Service Desk?

    Many IT workflows that were previously done primarily through email, would be much better suited for automated text-message conversations using…

  • AI

    Chatbots as Insurance Agents

    Insurance claim processes are notoriously lengthy and cumbersome, for both insurance companies and their customers. From long and arduous back…

  • AI
    Does your company need chatbots?

    Does your company need chatbots?

    AI and Chatbots are all over the news lately, with companies moving to automate their low-level, repetitive tasks in droves.…

  • AI

    Will AI Change Banking?

    According to a report released by Gartner, consumers want to manage 85% of the total business interactions with banks through Fintech…

  • AI

    Will AI Fix our Frustration with Customer Service?

    I started dictating this article to Siri, but I gave up within a few minutes after I had to repeat…

  • AI

    Servicebots for better retail?

    ServiceBots could be a solution to some of the current woes of the retail industry. Using instant-message-based systems, these bots can…