The Different Types of Chatbots, Demystified Not All Bots Are Created Equal: How Do the Types of Chatbots Stack Up? If you’ve ever been burned by a chatbot, we’ve got good news: just because you’ve met one doesn’t mean you’ve met them all. The truth is chatbot solutions span a wide range of functionalities and…

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Location Based Services for End to End Customer Engagement In the shipping and logistics industry, the phrase “last mile” describes the final leg of the delivery journey: the step right before a package arrives at your door. The last mile is famously the most expensive and inefficient part of the delivery process. It’s frustrating for…

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How to Respond to Emails Faster with Email Automation Learn how to respond to emails faster in our new guide B2C enterprises everywhere are completely swamped with customer emails. Even the world’s most efficient support agent can’t wade through the torrent of customer emails pouring into bulk inboxes quickly enough to respond in a timely…

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Process Automation in Salesforce

We are proud to announce that we’ve officially launched the Ushur’s Managed Package for Salesforce, now available in the Salesforce AppExchange. Now you can use Artificial Intelligence to automate customer engagements over email, web, SMS, and more, integrating directly within the Salesforce interface. This allows customer support and operations teams to deliver powerful self-service tools…

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why conversational AI

If you’re curious about why conversational AI is getting so much attention, read on. We get a lot of questions about whether conversational AI lives up to its promise. And we get it: on a personal level, one frustrating experience with an all-too-helpful chatbot or virtual assistant can be enough to turn you off. So…

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Intelligent Automation Questions

Intelligent automation is a comprehensive solution for digital transformation which combines AI, ML, and RPA technologies. The financial and strategic benefits of this technology are widely known and acclaimed, yet many companies have intelligent automation questions regarding its implementation and deployment. Keep reading to learn more about the Top 5 FAQ’s potential customers have about…

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About 124.5 billion business emails are sent and received each day, and this number is only growing (DMR). Manual email triaging, the primary mode of email intake up until recently, is not scalable for such growth. Employees, on average, receive 121 emails per day (DMR). Spending approximately 3 minutes per email would result in 6…

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What is it and how do you deploy it successfully? What is it? Business processes involve routine tasks that are getting increasingly complex with rapid technological advances. Workflow Automation can provide the relief to both the employee and the employer—to the employee opening them up for more creative and value-added work; the employer in cost…

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conversational ai

Many IT workflows that were previously done primarily through email, would be much better suited for automated text-message conversations using conversational AI, saving time and frustration and optimizing productivity. Let’s look at a few scenarios how this can alter the digital experience for your company: Approvals Employees often need answers quickly for important requests that…

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chatbots as insurance agents

Insurance claim processes are notoriously lengthy and cumbersome, for both insurance companies and their customers. From long and arduous back and forth to messy, complicated paperwork, claim cycles can be a real pain for all sides involved. For insurance companies, long claim cycle times increase administrative costs, reduce claims department employee productivity, and negatively impacts…

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