Whitepapers

Securing Your Digital Transformation Ushur Security Framework Whitepaper Security is always excessive until it’s not enough. Robbie Sinclair, Head of Security, Country Energy, NSW Australia For a business that’s evaluating a cutting-edge technology, how a solution provider protects and secures information needs to be answered transparently, coherently, and completely. Otherwise, the risk of a major…

How to Implement Insurance Chatbots to Retain Customers Do you know how to retain customers while phones are ringing off the hook? COVID-19 made busy customer service centers even busier, but the insurance industry may have been hit the hardest. Facing an unprecedented volume of calls, emails and claims, providers everywhere are desperately trying to…

The Smart Guide to Conversational AI for Customer Service Do conversational AI platforms really help customer engagement? Brands left and right are adopting AI-powered chatbots and other virtual assistants to level up customer support. Or at least that’s how it seems—especially if you’re late to the curve. This e-book skips the techie-buzzwords to focus on…

The Service Desk Automation Guide for Transforming your Service Desk Operations. Can Service Desks be automated? How can Conversational AI save my service desk team time and costs? Learn how to automate time consuming service desk tasks with AI in this Service Desk Automation Guide. Service desk automation software with Conversational AI like Ushur helps…

The Email Automation Guide for B2C Customer Service Wondering how to respond to emails faster? If your customer service inbox is inundated with thousands of messages and you’re dying to know how to respond to email faster, it’s time to see what an email automation platform can do. Busy B2C organizations across industries swapping out…

The Smart Guide to Building an Intelligent Email Processing System Can Email Processing Systems be Intelligent? Is your team drowning in customer service emails? Learn how to Route and respond with AI in this guide. Everything you need to know about automating your incoming customer service emails with AI to create an intelligent email workflow…