30 MIN WEBINAR 5 Tips for Implementing Customer Engagement Automation Tools Customer engagement automation is hot. In one fell swoop, enterprises can simultaneously transform the customer experience and modernize intake operations for better business while simultaneously slashing operating costs and streamlining resources. Yet, the bandwagon of vendors who claim digital transformation capabilities is piled high.…

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WEBINAR Rise of the Citizen Developer: How leading Insurers are leveraging low-code What do Unum Group and Tower Insurance have in common? Well, a lot actually. Both are well-regarded insurance providers serving policy-holders around the globe and New Zealand, respectively. Both are leaders in their lines of business, providing diverse and comprehensive coverage and services…

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WEBINAR ON DEMAND Learn How to Automate Your Customer Communications from Within Salesforce What’s a trendline that’s pointing up and not plateauing anytime soon? Large B2C enterprises will confidently tell you that’s inbound from customers. Spiking and sustaining ferociously with the pandemic, peak demand is overwhelming agents, increasing customer wait-times and backlogs, and straining your…

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WEBINAR ON DEMAND Five New Trends in Conversational AI Since the Pandemic Problem Since the pandemic, customer contact centers have been overwhelmed in sectors from insurance to financial services and telecom. Higher call volumes, more email inquiries with staff stretched thin while coping with the transition to remote work and their own personal challenges. Solution…

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