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Citizen Developers: How Diverse Users Power Smart Solutions

Citizen Developers: How Diverse Users Power Smart Solutions

Citizen Developers: How Diverse Users Power Smart Solutions If you work in finance, insurance, or healthcare, you likely don’t think…

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Email Routing Software

Irish Life Email Routing Software Transformation

Irish Life Email Routing Software Transformation On levers, short and long – the unexpected impact of automated email routing software…

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chatbots

Does your company need chatbots?

AI and Chatbots are all over the news lately, with companies moving to automate their low-level, repetitive tasks in droves.…

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embraced chatbots

Has the Insurance Industry Fully Embraced Chatbots?

One study suggests the insurance industry may be falling behind. The Future of Insurance, a 2016 survey of Insurance Professionals, found…

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promotional marketing

Is Promotional Marketing Dead?

Messaging has become the most dominant and ubiquitous channel of engagement. That is probably why 4 in 5 companies want…

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retail apps

Why Retail Apps are a Waste of Money

Mobile devices are the preferred way to access the internet for the majority of the population, and while mobile apps…

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phone-based customer interaction

Is Phone-Based Customer Interaction Costing US Companies $61B per Year?

It would come as a surprise to few these days – no one enjoys calling customer service. Millennials, a demographic…

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