Blog Category

White Papers

The Guide to Using SmartMail in Insurance

SmartMail is an easy to use, easy to implement Customer Experience Automation™ (CXA) solution for carriers to introduce high-value automation into their inbound email. This begins with recognizing and routing email quickly and intuitively based on the content and attachments of the emails themselves. Whatever the email may contain, whether it is free-form text

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Integrations Defined & Why a Top-Down Approach Drives Success

Integration can be the key for carriers to provide their customers, and their own employees, with the most effective automated, digital self-service capabilities that drive satisfaction, efficiency, and engagement.

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How Health Insurance is Using Artificial Intelligence

Member expectations are changing. A rise in consumerism is forcing companies to innovate at accelerated rates to make experiences as self-service and user-friendly as possible. Is the health insurance industry ready for these changes? In order to succeed,

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Property & Casualty Customer Experience Automation

Property and Casualty (P&C) suffers because the scale of claims interferes with giving your customers the client experience they deserve.

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Conversational AI for Insurers eBook

Insurance carriers are adopting AI-powered chatbots and other virtual assistants in an attempt to provide the digital service capabilities their customers are expecting.

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Reuters Whitepaper

In the digital era, successful carriers need to reach a vast audience quickly, cheaply, and effectively. With the level of data analysis and insights generation available at our fingertips, insurers need to capitalize and seize opportunities to create competitive advantage. Providing omnichannel personalization can be challenging, so what steps can we take to ensure success?

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Implementation POC Guide Whitepaper

Customer Automation for Insurers A Guide to a Successful Proof of Concept When it comes to implementing customer engagement automation…

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Ushur Security Framework Whitepaper

For a business that’s evaluating a cutting-edge technology, how a solution provider protects and secures information needs to be answered transparently, coherently, and completely. Otherwise, the risk of a major data breach is only a matter of when, not if.

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Conversational AI eBook

Brands left and right are adopting AI-powered chatbots and other virtual assistants to level up customer support. Or at least that’s how it seems—especially if you’re late to the curve.

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ServiceDesk Whitepaper

Service desk automation software with Conversational AI like Ushur helps enterprises with distributed workforces and global customers realize cost savings while delighting their customers.

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