SANTA CLARA, Calif. — Nov. 16, 2023 — Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), today announced its successful attainment of International Standards Organization (ISO) and International Electrotechnical Commision (IEC) 27001:2022 (a.k.a ISO 27001) certification. Following an exhaustive audit process, an independent third-party agency and certification body awarded the accreditation.
The certification is a testament to Ushur’s unwavering dedication to the highest standards of information security management—especially important to its customers in highly regulated industries such as financial services, insurance and healthcare. ISO 27001 is the international gold standard for information security management. Achieving this milestone assures prospects and customers across global markets of the strength of Ushur’s security posture.
Henry Peter, CTO and cofounder of Ushur, said: “Information protection and the security of Ushur’s customers — as well as their customers — is the top priority of every member of Team Ushur across people, processes and technology. We continue to acquire third-party and industry-standard security validations of the Ushur platform so our users can rest assured that their data remains confidential and protected at all times. Because ISO meticulously evaluates our security management systems, this certification further demonstrates Ushur’s steadfast dedication to the safety of protected health information (PHI) and personally identifiable information (PII).”
To earn ISO 27001 certification, Ushur showcased a documented, methodical and closely safeguarded approach to managing sensitive company and customer information. Ushur obtained the certification for its Information Security Management System (ISMS), which protects and governs material including intellectual property, employee and customer data, financial information and third-party data.
“The Ushur CXA platform brings self-service and proactive engagement capabilities to the front of every enterprise's customer service, and the attainment of ISO 27001 confers confidence that all self-service journeys are deployed with the highest commitment to information security,” said Michael Fisher, SVP of Product.
The scope of the ISO/IEC 27001:2022 certification encompasses Ushur's ISMS, supporting diverse functions including legal, human resources, finance, information technology, software development, operations, executive leadership and customer support.
Over 50% of Ushur’s customers are Fortune 500 companies, including global insurance and healthcare brands such as Aflac, Unum, Irish Life and Cigna. To learn more about how Ushur keeps data safe and private, visit Ushur.com/platform/security-and-compliance.
Ushur delivers the world’s first AI-powered Customer Experience Automation™ (CXA) platform purpose-built from the ground up to intelligently automate entire customer journeys end to end. Designed to provide delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of enterprise intelligence. It combines Conversational Automation and Knowledge Work Automation in a secure, no-code, cloud-native SaaS platform to digitally transform every step of the complete enterprise customer experience, from Micro-Engagements™ to entire customer journeys. Backed by leading investors including Third Point Ventures, 8VC, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation solutions are currently in production at some of the leading healthcare and insurance companies across the globe, including Irish Life, Aflac, Unum, Aetna and Cigna.
Chris Ulbrich
[email protected]
415 848 9175
Santa Clara, Calif. — Nov. 7, 2023 — Ushur, the leader in AI-Powered Customer Experience Automation™ (CXA), announced its partnership with Five9, an industry leading provider of cloud contact centers solutions. The Ushur CXA platform is now available on the Five9 CX Marketplace, making it easy for businesses to integrate Ushur with the Five9 Intelligent Cloud Contact Center.
Henry Peter, Chief Technology Officer and Co-Founder of Ushur, said: “The customer experience ecosystem necessitates seamless integration and operation with voice, chat and other engagement channels. Five9 has been a great partner for Ushur in making it easier than ever to accelerate a true multiple channel customer experience. We believe that this partnership is a critical one for enterprise customers across industries and that customer experiences will only improve over time thanks to lower barriers to entry for multichannel journeys.”
The Five9 platform facilitates billions of call minutes annually, and provides digital engagement, analytics, workflow automation, workforce optimization and practical AI to create more human customer experiences, engage, and empower contact center agents and deliver tangible business results.
The Ushur CXA platform makes it quick and painless for business users to build customer experiences that depend on sensitive PHI or PII data. That sensitive data lives in core systems at regulated enterprises, and is traditionally difficult to integrate into document-based and conversational customer-facing automation. The integration between the two platforms ensures more so than ever that those secure, voice-enabled experiences are simple to build and update so businesses can finish their digital transformation projects quickly.
“We love that there’s a customer experience solution that comes ready with HIPAA compliance, HITRUST compliance, GDPR compliance and PCI-DSS compliance and certifications — all through a no-code approach,” said Brian Bitsky, Senior Director UC/ISV Partnerships at Five9. “There are few partners in the customer experience ecosystem with such a dogged focus on the security and compliance of their intelligent automation deployments as Ushur.”
Ushur reports that over 50% of its customer base are Fortune 500 companies, including global insurance and healthcare brands such as Aflac, Unum, Irish Life and Cigna. To learn more about how Ushur keeps data safe and private in customer experiences on any and every channel, visit Ushur.com/platform/security-and-compliance.
Ushur delivers the world’s first AI-powered Customer Experience Automation™ (CXA) platform purpose-built from the ground up to intelligently automate entire customer journeys end to end. Designed to provide delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of enterprise intelligence. It combines Conversational Automation and Knowledge Work Automation in a secure, no-code, cloud-native SaaS platform to digitally transform every step of the complete enterprise customer experience, from Micro-Engagements™ to entire customer journeys. Backed by leading investors including Third Point Ventures, 8VC, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation solutions are currently in production at some of the leading healthcare and insurance companies across the globe, including Irish Life, Aflac, Unum, Aetna, and Cigna.
Chris Ulbrich
415 848 9175
Introduces generative AI to its no-code platform to enable rapid multichannel engagement design for citizen developers and non-technical users.Santa Clara, Calif. — November 1, 2023 — Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), announced today the launch of Ushur Studio, the next generation no-code and generative AI-enabled environment that empowers business users and citizen developers to rapidly build, test and deploy omnichannel digital engagement experiences. Previously known as Flow Builder, this major platform enhancement introduces new capabilities, thoughtful designs and speed-to-value principles to help enterprises pivot and adapt to pressing engagement needs through a unified, automated approach.
With Studio, Ushur aims to increase speed and simplicity across the experience automation lifecycle. Notable advancements include an intuitive no-code drag-and-drop automation experience builder, integrated prototyping, scalable deployments and continuous monitoring. This enables citizen developers to solve their own pain points and drive digital outcomes at scale, especially when timelines are tight and resources are low.
Other major capabilities include:
Ushur Studio also serves as an AI and machine learning playground, letting citizen developers enhance builds with generative AI-based recommendations and finely tuned ML models.
Michael Fisher, SVP of Product and Operations at Ushur, explains: “This next generation of Ushur Studio represents our immense undertaking to thread speed and security throughout every aspect of designing and implementing customer engagements and experiences. Not only does Ushur’s Customer Experience Automation deliver ease and efficiency, but it also secures sensitive data exchange for the highly regulated industries we serve.”
Simha Sadasiva, CEO & Co-Founder at Ushur, says: “Ushur Studio is our boldest attempt yet to make experience creation ever more accessible to non-technical folks while maintaining the sophisticated automation capabilities advanced developers need. With the embedded AI playground within Ushur Studio, we can now enable customer experiences to become hyper-personalized and effortlessly intelligent.”
Ushur is set to launch Studio during a live event at this year’s InsureTech Connect conference in Las Vegas on Nov. 2, followed by a virtual demonstration on Nov. 15. For more information, and to join these events and sign up for a free trial, visit www.ushur.com.
Ushur delivers the world’s first AI-powered Customer Experience Automation™ platform purpose-built from the ground up to intelligently automate entire customer journeys end to end. Designed to provide delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of intelligence. It combines Conversational Automation and Knowledge Work Automation in a no-code, cloud-native SaaS platform to digitally transform every step of the complete enterprise customer experience, from Micro-Engagements™ to entire customer journeys. Backed by leading investors including Third Point Ventures, 8VC, Pentland Ventures, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation™ solutions are currently in production at some of the leading insurance providers across the globe, including Irish Life, Unum, Aetna, Cigna and Equitable.
Chris Ulbrich
[email protected]
(415) 808-9175
Santa Clara, Calif. – October 18, 2023 – Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), announced the launch of its new AI-powered solutions to automate and expedite the intake process for Group Benefits sales quoting and requests for proposal (RFP). The solutions reduce turnaround times for the entire RFP process, support high-volume processing, increase close ratios and alleviate operational burden by eliminating manual intake work. Ushur’s domain-specific AI auto-processes incoming quote requests and proposal emails and their many attachments to:
Yvonne Daugherty, Global Head of Industries at Ushur, said: “Ushur recognizes the challenges faced during peak Group Benefits sales and renewal periods, such as open enrollment, where efficient and timely request for quote and proposal communications are crucial. When carriers, health insurers and investment companies are continually pushed to achieve more with fewer resources, Ushur is stepping in to provide assistance with these proven automation solutions.”
Equitable, one of America’s leading financial services companies, automated their request for quote and proposal intake process using Ushur’s AI-powered automation solution. Previously, broker quote and RFP requests took 5 days on average to process.Ushur helped Equitable compress processing time from 5 days down to 5 minutes, delivering needed response speed and significantly reducing operational burden.
Stephanie Shields, Head of Employee Benefits at Equitable, noted: "Even during the busiest weeks, we can swiftly set up a quote request from a broker in our systems without human interaction, providing an accurate quote much faster than the industry average."
Companies that sell Group Benefits such as health insurance, supplemental and ancillary benefits and retirement products such as 401Ks and pensions benefit from this solution. The capabilities of this solution may also be utilized in other business sectors that deal with high volumes of inbound email and file processing.
For more information about Ushur’s Quoting and RFP Intake Automation solutions and sign up for a free trial, visit ushur.com/quoting-rfp.
Ushur delivers the world’s first AI-powered Customer Experience Automation™ platform purpose-built from the ground up to intelligently automate entire customer journeys end to end. Designed to provide delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of intelligence. It combines Conversational Automation and Knowledge Work Automation in a no-code, cloud-native SaaS platform to digitally transform every step of the complete enterprise customer experience, from Micro-Engagements™ to entire customer journeys. Backed by leading investors including Third Point Ventures, 8VC, Pentland Ventures, Aflac Ventures and Iron Pillar, Ushur’s CXA™ solutions are currently in production at some of the leading insurance, healthcare and financial services providers across the globe, including Irish Life, Unum, Aetna, Cigna and Equitable. Learn more at www.ushur.com.
Chris Ulbrich
[email protected]
(415) 808-9175
Santa Clara, Calif., October 9, 2023 — Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), announced today that it has been recognized as a Star Performer by Everest Group in the 2023 PEAK Matrix Assessment for Conversational AI Products.
The Everest Group PEAK Matrix for Conversational AI Products is a comprehensive assessment that evaluates technology providers within the Conversational AI space across various dimensions, such as impact, vision, and capability. A Star Performer title is awarded to providers that demonstrate significant improvement in positioning across both the market impact and vision and capability dimensions over the previous iteration on the PEAK Matrix. This recognition exemplifies Ushur’s mission towards empowering organizations with Conversational AI in transforming their customer experience and operational excellence. Key innovations include:
Viju Shamanna, VP of AI Labs at Ushur, stated, “Our distinct approach to applying AI-powered automation, beyond the front-office, across the entire enterprise value chain sets us apart from the contact center-focused conventions of today. This is indeed a proud moment for us, being recognized by Everest Group as a significant player and a thought leader in Conversational AI.”
Everest Group has featured Ushur as a Major Contender on the Conversational AI Products PEAK Matrix 2023 for their use of no-code automation, natural language processing (NLP) and cognitive capabilities to deliver proactive, dynamic digital experiences. Conversational AI is embedded into the Ushur CXA™ platform to facilitate real-time customer and partner engagement across multiple journeys, channels, systems, and stakeholders. Ushur’s Conversational AI-based experiences can be deployed quickly without any coding or heavy implementation.
The 2023 PEAK Matrix for Conversational AI report is available now. To learn more about Ushur and its award-winning Conversational AI solutions, you can request a demo or start a free trial at ushur.com.
Ushur delivers the world’s first AI-powered Customer Experience Automation™ platform purpose-built from the ground up to intelligently automate entire customer journeys end to end. Designed to provide delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of intelligence. It combines Conversational Automation and Knowledge Work Automation in a no-code, cloud-native SaaS platform to digitally transform every step of the complete enterprise customer experience, from Micro-Engagements™ to entire customer journeys. Backed by leading investors including Third Point Ventures, 8VC, Pentland Ventures, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation™ solutions are currently in production at some of the leading insurance, healthcare and financial services providers across the globe, including Irish Life, Unum, Aetna, Cigna and Equitable.
Prepackaged solution enables health plans to improve member experiences and quality outcomes through AI-powered automation and deep domain expertiseSANTA CLARA, Calif. — September 12, 2023 — Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), today announced a strategic partnership and joint solution with Rex Wallace Consulting and Decision Point. Health plans are already taking advantage of the joint solution to improve engagement with their members and providers, create more positive member experiences, improve Consumer Assessment of Healthcare Providers and Systems (CAHPS®) scores and improve their quality of care.
Rex Wallace Consulting (RWC) is a strategy consulting firm with deep experience in helping health plans improve quality and Star Ratings. Decision Point, the leading member engagement management company, leverages machine learning and artificial intelligence to produce member-level insights that inform proven strategies to improve outcomes such as survey responses (e.g., CAHPS), quality gap closure, disenrollment, avoidable utilization and more.
The partnership delivers health plan quality solutions that leverage AI, automation, digital engagement and deep healthcare domain expertise:
Yvonne Daugherty, Global Head of Industries at Ushur, said: “We are very pleased to partner with Rex Wallace Consulting and Decision Point to deliver a unique approach that rapidly addresses high value health plan business needs to improve quality of care, HEDIS® gap closure, CAHPS, health equity, SDOH and more. The combined domain expertise and technology-enablement we bring together is unmatched.”
“Through this powerful new solution with Ushur and Decision Point, we are enabling health plans to be much more effective at identifying targets for quality outreach with precision analytics, and better able to reach and influence members and providers through HIPAA-secure and interactive CXA,” said Rex Wallace, CEO and Founder of Rex Wallace Consulting.
“We are thrilled to partner with both Ushur and Rex Wallace Consulting to accelerate our ability to support health plans in achieving their experience and quality goals,” said Saeed Aminzadeh, CEO of Decision Point. “By combining our analytics with RWC’s deep consultative expertise and Ushur’s unique and effective digital engagement platform, health plans will have a rapid launch solution that can prove value quickly.”
To learn more, and request a demo, visit ushur.com.
Rex Wallace Consulting is a strategic consulting firm specializing in Quality Improvement. Leveraging deep expertise in health plan Quality, member experience, provider engagement, internal governance and health equity, Rex Wallace Consulting creates more meaningful and effective engagement with all stakeholders, develops organizational cultures of quality and delivers higher performance, including higher Medicare Star Ratings.
Decision Point is a leading member engagement management company that brings holistic predictive analytics and artificial intelligence to everyday health plan decision-making. Decision Point empowers health plans to understand and predict every facet of a member’s health experience, enabling effective targeting and impactful holistic interventions. Decision Point aims to change the fundamentals of healthcare decision-making by predicting and acting on the entire member health experience, delivering sustained improvements in outcomes across satisfaction, retention, quality and utilization domains.
Ushur delivers the world’s first AI-powered Customer Experience Automation™ (CXA) platform purpose-built from the ground up to intelligently automate entire customer journeys end to end. Designed to provide delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of intelligence. It combines Conversational Automation and Knowledge Work Automation in a HIPAA-secure, no-code, cloud-native SaaS platform to digitally transform every step of the complete enterprise customer experience, from Micro-Engagements™ to entire customer journeys. Backed by leading investors including Third Point Ventures, 8VC, Aflac Ventures and Iron Pillar, Ushur’s solutions are currently in production at some of the leading healthcare and insurance companies across the globe, including Irish Life, Aflac, Unum, Aetna and Cigna.
Chris Ulbrich
[email protected]
(415) 808-9175
HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA). CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).
SANTA CLARA, Calif. — August 31, 2023 — Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), today announced the general availability of AI Studio. This new platform addition will take AI-driven customer experience management responsibilities out of developer-exclusive workflows and make model training and management a function any persona can support.
Michael Fisher, Senior Vice President of Product at Ushur, said: “At Ushur, we recognize the complexities, and costs, of building and managing enterprise-class user experiences. AI Studio combines the rich visual interface of our process automation FlowBuilder with AI model management capabilities to deliver a truly democratizing experience for the citizen developer. Focusing specifically on training and deploying classification models in this release, we aim to deliver significant efficiencies in time to value and AI ops.”
AI Studio represents a break from traditional process automation platforms, which focus on automating repetitive manual tasks and treat AI capabilities as something separate.
“Enterprise data cleansing, model lifecycle management and simplified model serving are some of the foundational elements of modern day AIOps,” said Kashif Mahbub, Chief Marketing Officer at Ushur. “Yet they remain an afterthought for even the leading process automation platforms. With AI Studio, Ushur has put AI model training, management and deployment at the fingertips of every business process owner and at the heart of the total customer experience.”
Over 50% of Ushur’s customers are Fortune 500 companies, such as Aflac, Unum, Irish Life and Cigna, which are deploying enterprise-grade AI to target the most urgent use cases in global insurance, healthcare and financial services. To learn more about how Ushur is accelerating the model management lifecycle stages, visit ushur.com/platform.
Ushur delivers the world’s first AI-powered Customer Experience Automation™ (CXA) platform purpose-built from the ground up to intelligently automate entire customer journeys end to end. Designed to provide delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of enterprise intelligence. It combines Conversational Automation and Knowledge Work Automation in a secure, no-code, cloud-native SaaS platform to digitally transform every step of the complete enterprise customer experience, from Micro-Engagements™ to entire customer journeys. Backed by leading investors including Third Point Ventures, 8VC, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation solutions are currently in production at some of the leading healthcare and insurance companies across the globe, including Irish Life, Aflac, Unum, Aetna, and Cigna.
Chris Ulbrich
[email protected]
415 848 9175
SANTA CLARA, Calif., Aug. 03, 2023 (GLOBE NEWSWIRE) -- Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), today announced the launch of new additions to its UshurX line of prepackaged solutions focused on solving the most common issues in healthcare. With these solution packs, enterprises can rapidly deploy multichannel, secure, compliant AI-powered automated digital experiences.
Business users can quickly deploy Ushur’s experience automation capabilities right out of the box, enabling health plan members to take actions toward better health and well-being.
The new UshurX solutions include:
“Commercial and Medicaid health plans alike know how hard it is to reach, engage, and influence employees and members to make better health decisions and take the right actions to support quality, health, and well-being,” said Yvonne Daugherty, Global Head of Industries for Ushur. “Ushur is responding by introducing purpose-built solutions to help these plans deploy intelligent automation that simplifies the engagement journey, improves employee and member experiences, and influences action while meeting the highest measures of compliance and security.”
With its UshurX solution packs, Ushur continues to help customers significantly reduce time-to-market with predefined, prebuilt AI-powered customer experiences, delivering time to value in mere weeks. UshurX leverages the Ushur CXA™ platform to help enterprises add two-way, outbound, digital-first engagements through HIPAA-secure and HITRUST-certified channels.
To learn more and sign up for free trials and demos, visit ushurx.com.
Ushur delivers the world’s first AI-powered Customer Experience Automation™ (CXA) platform purpose-built from the ground up to intelligently automate entire customer journeys end to end. Designed to provide delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of enterprise intelligence. It combines Conversational Automation and Knowledge Work Automation in a secure, no-code, cloud-native SaaS platform to digitally transform every step of the complete enterprise customer experience, from Micro-Engagements™ to entire customer journeys. Backed by leading investors including Third Point Ventures, 8VC, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation solutions are currently in production at some of the leading healthcare and insurance companies across the globe, including Irish Life, Aflac, Unum, Aetna, and Cigna.
Chris Ulbrich
[email protected]
415 848 9175
SAN MATEO, Calif. & SANTA CLARA, Calif., July 26, 2023 -- (BUSINESS WIRE) -- Guidewire (NYSE: GWRE) and Ushur announced that Ushur’s new Ready for Guidewire validated accelerators are now available to ClaimCenter users in the Guidewire Marketplace.
Ushur, enables insurers to deliver digital, self-serve customer experiences through its intuitive, omnichannel Invisible App™. Users of any skill level can build, test, and launch customer-facing workflows in a no-code flowbuilder, limiting IT dependence. Ushur technology provides a branded, app-like experience to customers - allowing the exchange of claims information, images, and documentation with enterprise-grade security - without the shortcomings and expense of a traditional app.
With Ushur’s accelerators for ClaimCenter, insurers can:
Ushur’s accelerators also enable two-way communication, so insurers can proactively reach out to claimants if needed.
“Ushur and Guidewire together change the way ClaimCenter users interact with their policyholders for the better,” said Bruce Holbert, Head of Global Channels and Partnerships, Ushur. “Our new integrations help insurers tackle business needs and goals in a new and differentiating way. They can facilitate greater security, better claims experiences, and faster time to value for our shared customers.”
“We congratulate Ushur on the release of its new ClaimCenter apps,” said Will Murphy, Vice President, Global Solution Alliances, Guidewire. “The apps enable our shared customers to provide elevated customer experiences for their claimants, while improving their operational efficiency and avoiding stress on their IT departments.”
Guidewire’s solution ecosystem is the largest in the P&C industry, with over 180+ solution partners providing over 195+ integrations in the Guidewire Marketplace. Guidewire PartnerConnect Solution partners provide software, technology, and data solutions as well as insurance support services. Our Solution partners help drive business value and innovation for insurers by developing and delivering integrations, extensions, apps, and other complementary solutions for Guidewire products. All of our Ready for Guidewire partner solutions are validated for security, quality, and compatibility with Guidewire, and can be found on the Guidewire Marketplace.
For more information about Guidewire PartnerConnect, please visit http://www.guidewire.com/partners.
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and machine learning to deliver our platform as a cloud service. More than 500 insurers in 38 countries, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record, with 1,000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our marketplace provides hundreds of applications that accelerate integration, localization, and innovation.
Ushur delivers the world’s first AI-powered Customer Experience Automation™ (CXA) platform purpose-built from the ground up to intelligently automate entire customer journeys end to end. Designed to provide delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of enterprise intelligence. It combines Conversational Automation and Knowledge Work Automation in a secure, no-code, cloud-native SaaS platform to digitally transform every step of the complete enterprise customer experience, from Micro-Engagements™ to entire customer journeys. Backed by leading investors including Third Point Ventures, 8VC, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation solutions are currently in production at some of the leading healthcare and insurance companies across the globe, including Irish Life, Aflac, Unum, Aetna, Cigna and Tower Insurance.
Media Contact
Chris Ulbrich
[email protected]
415-848-9175
Citizen developers can now use Ushur’s no-code platform to build agent assist automation workflows
SANTA CLARA, Calif., July 12, 2023 -- Ushur, the AI-powered leader in Customer Experience Automation™ (CXA), today announced the expansion of its relationship with Amazon Web Services (AWS) and the general availability of its integration with Amazon Connect, an easy-to-use omnichannel cloud contact center from AWS that provides superior customer service at a lower cost. Leveraging Amazon Connect can help increase agent productivity and improves customer engagements. The no-code Ushur platform is designed to allow enterprise business teams to rapidly design and deploy automated, personalized insurance, healthcare, and financial services experiences. Gathering critical customer data with Ushur and assisting customer service agents by presenting it in Amazon Connect can ensure all parties have the right information at the right time throughout the service journey.
Ushur strives to make the customer experience journey easy even when it involves customers reaching into a contact (or service) center. The integration with Amazon Connect, which is already broadly used, means clients can quickly expand the agent service tool kit to automate gathering data from their customers—even while on the phone with them.
Head of Global Partnerships and Channels at Ushur, Bruce Holbert, said, “We are ecstatic to leverage Amazon Connect in the Ushur ecosystem and to further optimize customer experiences no matter what channel they occur on. Ushur brings a first-to -market capability where customers can interact with an enterprise over voice channels, and deflect seamlessly to an app-like experience in Ushur Invisible App™.”
Amazon Connect makes contact center operations easier than ever by creating an omnichannel platform and service center where anyone can design and sustain customer service operations. Amazon Connect combines the power of an API-driven solution with the voice-native capabilities of a cloud-based platform. Integrating Ushur with Amazon Connect provides the ability to automate customer experiences end-to-end on any channel and to deliver a more responsive, flexible, and agile customer service.
Ushur will focus on bringing the voice-enabled and omnichannel customer experience to insurance carriers, healthcare companies, and financial services companies in need of digital transformation. For more information on Ushur and Amazon Connect, visit https://ushur.com/company/partners.
Ushur delivers the world’s first AI-powered Customer Experience Automation™ (CXA) platform purpose-built from the ground up to intelligently automate entire customer journeys end to end. Designed to provide delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of intelligence. It combines Conversational Automation and Knowledge Work Automation in a secure, no-code, cloud-native SaaS platform to digitally transform every step of the complete enterprise customer experience, from Micro-Engagements™ to entire customer journeys. Backed by leading investors including Third Point Ventures, 8VC, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation™ solutions are currently in production at some of the leading healthcare and insurance companies across the globe, including Irish Life, Aflac, Unum, and Aetna.
Media Contact
Chris Ulbrich
[email protected]
415-848-9175
