SANTA CLARA, Calif. — September 12, 2023 — Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), today announced a strategic partnership and joint solution with Rex Wallace Consulting and Decision Point. Health plans are already taking advantage of the joint solution to improve engagement with their members and providers, create more positive member experiences, improve Consumer Assessment of Healthcare Providers and Systems (CAHPS®) scores and improve their quality of care.
Rex Wallace Consulting (RWC) is a strategy consulting firm with deep experience in helping health plans improve quality and Star Ratings. Decision Point, the leading member engagement management company, leverages machine learning and artificial intelligence to produce member-level insights that inform proven strategies to improve outcomes such as survey responses (e.g., CAHPS), quality gap closure, disenrollment, avoidable utilization and more.
The partnership delivers health plan quality solutions that leverage AI, automation, digital engagement and deep healthcare domain expertise:
Yvonne Daugherty, Global Head of Industries at Ushur, said: “We are very pleased to partner with Rex Wallace Consulting and Decision Point to deliver a unique approach that rapidly addresses high value health plan business needs to improve quality of care, HEDIS® gap closure, CAHPS, health equity, SDOH and more. The combined domain expertise and technology-enablement we bring together is unmatched.”
“Through this powerful new solution with Ushur and Decision Point, we are enabling health plans to be much more effective at identifying targets for quality outreach with precision analytics, and better able to reach and influence members and providers through HIPAA-secure and interactive CXA,” said Rex Wallace, CEO and Founder of Rex Wallace Consulting.
“We are thrilled to partner with both Ushur and Rex Wallace Consulting to accelerate our ability to support health plans in achieving their experience and quality goals,” said Saeed Aminzadeh, CEO of Decision Point. “By combining our analytics with RWC’s deep consultative expertise and Ushur’s unique and effective digital engagement platform, health plans will have a rapid launch solution that can prove value quickly.”
To learn more, and request a demo, visit ushur.com.
Rex Wallace Consulting is a strategic consulting firm specializing in Quality Improvement. Leveraging deep expertise in health plan Quality, member experience, provider engagement, internal governance and health equity, Rex Wallace Consulting creates more meaningful and effective engagement with all stakeholders, develops organizational cultures of quality and delivers higher performance, including higher Medicare Star Ratings.
Decision Point is a leading member engagement management company that brings holistic predictive analytics and artificial intelligence to everyday health plan decision-making. Decision Point empowers health plans to understand and predict every facet of a member’s health experience, enabling effective targeting and impactful holistic interventions. Decision Point aims to change the fundamentals of healthcare decision-making by predicting and acting on the entire member health experience, delivering sustained improvements in outcomes across satisfaction, retention, quality and utilization domains.
Ushur delivers the world’s first AI-powered Customer Experience Automation™ (CXA) platform purpose-built from the ground up to intelligently automate entire customer journeys end to end. Designed to provide delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of intelligence. It combines Conversational Automation and Knowledge Work Automation in a HIPAA-secure, no-code, cloud-native SaaS platform to digitally transform every step of the complete enterprise customer experience, from Micro-Engagements™ to entire customer journeys. Backed by leading investors including Third Point Ventures, 8VC, Aflac Ventures and Iron Pillar, Ushur’s solutions are currently in production at some of the leading healthcare and insurance companies across the globe, including Irish Life, Aflac, Unum, Aetna and Cigna.
Chris Ulbrich
[email protected]
(415) 808-9175
HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA). CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).
SANTA CLARA, Calif. — August 31, 2023 — Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), today announced the general availability of AI Studio. This new platform addition will take AI-driven customer experience management responsibilities out of developer-exclusive workflows and make model training and management a function any persona can support.
Michael Fisher, Senior Vice President of Product at Ushur, said: “At Ushur, we recognize the complexities, and costs, of building and managing enterprise-class user experiences. AI Studio combines the rich visual interface of our process automation FlowBuilder with AI model management capabilities to deliver a truly democratizing experience for the citizen developer. Focusing specifically on training and deploying classification models in this release, we aim to deliver significant efficiencies in time to value and AI ops.”
AI Studio represents a break from traditional process automation platforms, which focus on automating repetitive manual tasks and treat AI capabilities as something separate.
“Enterprise data cleansing, model lifecycle management and simplified model serving are some of the foundational elements of modern day AIOps,” said Kashif Mahbub, Chief Marketing Officer at Ushur. “Yet they remain an afterthought for even the leading process automation platforms. With AI Studio, Ushur has put AI model training, management and deployment at the fingertips of every business process owner and at the heart of the total customer experience.”
Over 50% of Ushur’s customers are Fortune 500 companies, such as Aflac, Unum, Irish Life and Cigna, which are deploying enterprise-grade AI to target the most urgent use cases in global insurance, healthcare and financial services. To learn more about how Ushur is accelerating the model management lifecycle stages, visit ushur.com/platform.
Ushur delivers the world’s first AI-powered Customer Experience Automation™ (CXA) platform purpose-built from the ground up to intelligently automate entire customer journeys end to end. Designed to provide delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of enterprise intelligence. It combines Conversational Automation and Knowledge Work Automation in a secure, no-code, cloud-native SaaS platform to digitally transform every step of the complete enterprise customer experience, from Micro-Engagements™ to entire customer journeys. Backed by leading investors including Third Point Ventures, 8VC, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation solutions are currently in production at some of the leading healthcare and insurance companies across the globe, including Irish Life, Aflac, Unum, Aetna, and Cigna.
Chris Ulbrich
[email protected]
415 848 9175
SANTA CLARA, Calif., Aug. 03, 2023 (GLOBE NEWSWIRE) -- Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), today announced the launch of new additions to its UshurX line of prepackaged solutions focused on solving the most common issues in healthcare. With these solution packs, enterprises can rapidly deploy multichannel, secure, compliant AI-powered automated digital experiences.
Business users can quickly deploy Ushur’s experience automation capabilities right out of the box, enabling health plan members to take actions toward better health and well-being.
The new UshurX solutions include:
“Commercial and Medicaid health plans alike know how hard it is to reach, engage, and influence employees and members to make better health decisions and take the right actions to support quality, health, and well-being,” said Yvonne Daugherty, Global Head of Industries for Ushur. “Ushur is responding by introducing purpose-built solutions to help these plans deploy intelligent automation that simplifies the engagement journey, improves employee and member experiences, and influences action while meeting the highest measures of compliance and security.”
With its UshurX solution packs, Ushur continues to help customers significantly reduce time-to-market with predefined, prebuilt AI-powered customer experiences, delivering time to value in mere weeks. UshurX leverages the Ushur CXA™ platform to help enterprises add two-way, outbound, digital-first engagements through HIPAA-secure and HITRUST-certified channels.
To learn more and sign up for free trials and demos, visit ushurx.com.
Ushur delivers the world’s first AI-powered Customer Experience Automation™ (CXA) platform purpose-built from the ground up to intelligently automate entire customer journeys end to end. Designed to provide delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of enterprise intelligence. It combines Conversational Automation and Knowledge Work Automation in a secure, no-code, cloud-native SaaS platform to digitally transform every step of the complete enterprise customer experience, from Micro-Engagements™ to entire customer journeys. Backed by leading investors including Third Point Ventures, 8VC, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation solutions are currently in production at some of the leading healthcare and insurance companies across the globe, including Irish Life, Aflac, Unum, Aetna, and Cigna.
Chris Ulbrich
[email protected]
415 848 9175
SAN MATEO, Calif. & SANTA CLARA, Calif., July 26, 2023 -- (BUSINESS WIRE) -- Guidewire (NYSE: GWRE) and Ushur announced that Ushur’s new Ready for Guidewire validated accelerators are now available to ClaimCenter users in the Guidewire Marketplace.
Ushur, enables insurers to deliver digital, self-serve customer experiences through its intuitive, omnichannel Invisible App™. Users of any skill level can build, test, and launch customer-facing workflows in a no-code flowbuilder, limiting IT dependence. Ushur technology provides a branded, app-like experience to customers - allowing the exchange of claims information, images, and documentation with enterprise-grade security - without the shortcomings and expense of a traditional app.
With Ushur’s accelerators for ClaimCenter, insurers can:
Ushur’s accelerators also enable two-way communication, so insurers can proactively reach out to claimants if needed.
“Ushur and Guidewire together change the way ClaimCenter users interact with their policyholders for the better,” said Bruce Holbert, Head of Global Channels and Partnerships, Ushur. “Our new integrations help insurers tackle business needs and goals in a new and differentiating way. They can facilitate greater security, better claims experiences, and faster time to value for our shared customers.”
“We congratulate Ushur on the release of its new ClaimCenter apps,” said Will Murphy, Vice President, Global Solution Alliances, Guidewire. “The apps enable our shared customers to provide elevated customer experiences for their claimants, while improving their operational efficiency and avoiding stress on their IT departments.”
Guidewire’s solution ecosystem is the largest in the P&C industry, with over 180+ solution partners providing over 195+ integrations in the Guidewire Marketplace. Guidewire PartnerConnect Solution partners provide software, technology, and data solutions as well as insurance support services. Our Solution partners help drive business value and innovation for insurers by developing and delivering integrations, extensions, apps, and other complementary solutions for Guidewire products. All of our Ready for Guidewire partner solutions are validated for security, quality, and compatibility with Guidewire, and can be found on the Guidewire Marketplace.
For more information about Guidewire PartnerConnect, please visit http://www.guidewire.com/partners.
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and machine learning to deliver our platform as a cloud service. More than 500 insurers in 38 countries, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record, with 1,000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our marketplace provides hundreds of applications that accelerate integration, localization, and innovation.
Ushur delivers the world’s first AI-powered Customer Experience Automation™ (CXA) platform purpose-built from the ground up to intelligently automate entire customer journeys end to end. Designed to provide delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of enterprise intelligence. It combines Conversational Automation and Knowledge Work Automation in a secure, no-code, cloud-native SaaS platform to digitally transform every step of the complete enterprise customer experience, from Micro-Engagements™ to entire customer journeys. Backed by leading investors including Third Point Ventures, 8VC, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation solutions are currently in production at some of the leading healthcare and insurance companies across the globe, including Irish Life, Aflac, Unum, Aetna, Cigna and Tower Insurance.
Media Contact
Chris Ulbrich
[email protected]
415-848-9175
Citizen developers can now use Ushur’s no-code platform to build agent assist automation workflows
SANTA CLARA, Calif., July 12, 2023 -- Ushur, the AI-powered leader in Customer Experience Automation™ (CXA), today announced the expansion of its relationship with Amazon Web Services (AWS) and the general availability of its integration with Amazon Connect, an easy-to-use omnichannel cloud contact center from AWS that provides superior customer service at a lower cost. Leveraging Amazon Connect can help increase agent productivity and improves customer engagements. The no-code Ushur platform is designed to allow enterprise business teams to rapidly design and deploy automated, personalized insurance, healthcare, and financial services experiences. Gathering critical customer data with Ushur and assisting customer service agents by presenting it in Amazon Connect can ensure all parties have the right information at the right time throughout the service journey.
Ushur strives to make the customer experience journey easy even when it involves customers reaching into a contact (or service) center. The integration with Amazon Connect, which is already broadly used, means clients can quickly expand the agent service tool kit to automate gathering data from their customers—even while on the phone with them.
Head of Global Partnerships and Channels at Ushur, Bruce Holbert, said, “We are ecstatic to leverage Amazon Connect in the Ushur ecosystem and to further optimize customer experiences no matter what channel they occur on. Ushur brings a first-to -market capability where customers can interact with an enterprise over voice channels, and deflect seamlessly to an app-like experience in Ushur Invisible App™.”
Amazon Connect makes contact center operations easier than ever by creating an omnichannel platform and service center where anyone can design and sustain customer service operations. Amazon Connect combines the power of an API-driven solution with the voice-native capabilities of a cloud-based platform. Integrating Ushur with Amazon Connect provides the ability to automate customer experiences end-to-end on any channel and to deliver a more responsive, flexible, and agile customer service.
Ushur will focus on bringing the voice-enabled and omnichannel customer experience to insurance carriers, healthcare companies, and financial services companies in need of digital transformation. For more information on Ushur and Amazon Connect, visit https://ushur.com/company/partners.
Ushur delivers the world’s first AI-powered Customer Experience Automation™ (CXA) platform purpose-built from the ground up to intelligently automate entire customer journeys end to end. Designed to provide delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of intelligence. It combines Conversational Automation and Knowledge Work Automation in a secure, no-code, cloud-native SaaS platform to digitally transform every step of the complete enterprise customer experience, from Micro-Engagements™ to entire customer journeys. Backed by leading investors including Third Point Ventures, 8VC, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation™ solutions are currently in production at some of the leading healthcare and insurance companies across the globe, including Irish Life, Aflac, Unum, and Aetna.
Media Contact
Chris Ulbrich
[email protected]
415-848-9175
