Blog Category

Technology

What is Call Deflection?

Connection is important more than ever – virtual workplaces feel disconnected, employees are disengaged, and that forces us to desire connection even more. This is especially true when consumers want information at their fingertips and expect digital interactions with businesses/services.

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Ushur + IDC Cover Image

Customer Experience Automation Focuses on the Customer

Connection is important more than ever – virtual workplaces feel disconnected, employees are disengaged, and that forces us to desire connection even more. This is especially true when consumers want information at their fingertips and expect digital interactions with businesses/services.

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What is Intelligent Process Automation?

Connection is important more than ever – virtual workplaces feel disconnected, employees are disengaged, and that forces us to desire connection even more. This is especially true when consumers want information at their fingertips and expect digital interactions with businesses/services.

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Conversational AI Done Right

Digital transformation is sweeping the insurance landscape,and insurance leaders everywhere are being asked to pickup

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What is Customer Experience Automation?

What is Customer Experience Automation (CXA)?

Customer Experience Automation™ (CXA) is the application of an AI-powered platform that is purpose-built to automate, scale, and remove the friction from the interactions between a company and its customers; from the beginning of a conversation through its resolution.

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The ROI of Automation

When people think of automation, and in particular the ROI of automation, they typically think that the return part of that equation is driven primarily by savings realized by cutting costs or faster processing times.

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Claims Process with AI

Transforming the Claims Process with AI

The insurance policy is a contractual agreement that stipulates, in exchange for payment, a person or business will receive reimbursement or financial protection against losses from an insurance company.

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Digital Security

Six Recommendations for Digital and Operational Security

It’s understandable that the focus is on capabilities when evaluating an automation vendor – you need to know first and foremost if their product can truly meet your organization’s needs.

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InfoSec

Can Your Vendor Answer These 3 InfoSec Must-Haves?

That’s a motto that savvy, Cloud-based companies live by. The cost of known data breaches since 2012 far exceeds $50 billion, according to one study by CGI and Oxford Economics.

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ushur's innovation awards

Risk-takers Win Big at Ushur’s Inaugural Innovation Awards

On August 26th, Ushur, an AI-powered automation platform, hosted its inaugural Innovation Awards ceremony,

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