Case Study

A chance encounter launches an insurer’s journey into customer engagement. They say opportunity strikes when luck and preparation meet. Ushur’s CEO, Simha Sadasiva, must have rattled off his elevator pitch a thousand times. But he’d never given it at 35,000 feet, as he did on one transcontinental flight in 2016. Download the customer engagement case…

Irish Life and Ushur Email Routing – A Fresh Look at Customer Engagement How does email routing automation improve customer service? For almost 80 years, Irish Life has had one mission: “To help people build better futures.” So when they saw a way to respond faster to the hundreds of thousands of emails their corporate…

Customer Support Automation Use Case with Ushur’s Virtual Customer Assistant (VCA) A Top 250 insurance carrier is utilizing Ushur’s Virtual Customer Assistant for completely automated customer support services in their claims process. Learn how they were able to take their workflow from an average of six phone calls to complete mobile automation in this customer…