The process is simple. Let's go on a journey of what a customer might experience when trying to file a disability claim through WhatsApp.
First, your customer — let's call her Laura — opens WhatsApp and clicks on her insurance company’s name. To start the process, all Laura needs to do is text her carrier a simple hashtag based on her needs. In this case, Laura sends her insurance company "#claim" to get started on filing a new claim.
Once Laura is done providing information, she can go relax while Ushur helps take care of the rest. Laura's newly filed claim is safely in the hands of her insurance carrier, where it will be processed just like a normal claim.
But the process doesn't stop there. When Laura wants to check on the status of her claim to see where it's at in its approval process journey, all she needs to do is text "#claimstatus" in WhatsApp to learn more about how her claim is being processed. Again, it's an easy way to check on an important claim when it’s convenient for the customer and remove the hassle that comes with waiting on hold or trying to get in touch with a claims adjuster.
Now, Laura can get the answers she needs in real time and go on with her day, having filed her claim quickly and easily and feeling satisfied with the customer service she's received. It's a win-win for both you and your customers.
Ushur's integration with WhatsApp is a game-changer when it comes to providing frictionless customer relationships in the insurance industry. This new capability makes it possible for customers and enterprises to communicate and work together easily and efficiently to make stress and hassle a thing of the past.
Do you know that a customer has a 99% chance of trusting an insurer that makes them feel well informed? From quote to policy to billing to claims – for P&C, Life, Accident or Healthcare, automate every insurance use case and turn every single customer, member, claimant, agent and broker interaction into a transformative experience.
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Ushur delivers the world’s first AI-powered Customer Experience Automation™ platform that has been purpose-built, from the ground up, to intelligently automate entire customer journeys, end to end. Designed to deliver delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of intelligence. It combines Conversational Automation and Knowledge Work Automation in a No-Code, Cloud-native, SaaS platform to digitally transform every step of the complete enterprise customer experience – from Micro-engagements™ to entire customer journeys.
Backed by leading investors including Third Point Ventures, 8VC, Pentland Ventures, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation™ solutions are currently in production at some of the leading insurance providers across the globe including Irish Life, Unum, Aetna, Cigna and Tower Insurance.
