innovation

Risk-takers Win Big at Ushur’s Inaugural Innovation Awards On August 26th, Ushur, an AI-powered automation platform, hosted its inaugural Innovation Awards ceremony, where individuals and companies were honored for their leadership in driving digital transformation initiatives in the insurance industry. Three awards went to two individuals and one company, respectively, who are “building a more compassionate…

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conversational ai covid

Why Businesses in the Pandemic Are Turning to Conversational AI COVID-19 turned everyday life upside down, and everyday work too. Yet work goes on. Companies need to connect with their customers as much as ever, maybe more. The question is how. We recently hosted a webinar on just this topic—how businesses are using conversational AI…

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AI-powered call deflection solution

Deflect Calls, Not Business: Three Ways to Make the Most of Your IVR Customer”I’ve been on-hold for 2 hours. This is NOT how you run a business. This is unacceptable!” Agent“I’m so sorry sir, but I’m just trying to help. Would you please hold? I’ll be back with you in a second.” If you groaned,…

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Types of Chatbots

The Different Types of Chatbots, Demystified Not All Bots Are Created Equal: How Do the Types of Chatbots Stack Up? If you’ve ever been burned by a chatbot, we’ve got good news: just because you’ve met one doesn’t mean you’ve met them all. The truth is chatbot solutions span a wide range of functionalities and…

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Location Based Services

Location Based Services for End to End Customer Engagement In the shipping and logistics industry, the phrase “last mile” describes the final leg of the delivery journey: the step right before a package arrives at your door. The last mile is famously the most expensive and inefficient part of the delivery process. It’s frustrating for…

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How to Respond to Emails Faster

How to Respond to Emails Faster with Email Automation Learn how to respond to emails faster in our new guide B2C enterprises everywhere are completely swamped with customer emails. Even the world’s most efficient support agent can’t wade through the torrent of customer emails pouring into bulk inboxes quickly enough to respond in a timely…

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Process Automation in Salesforce

We are proud to announce that we’ve officially launched the Ushur’s Managed Package for Salesforce, now available in the Salesforce AppExchange. Now you can use Artificial Intelligence to automate customer engagements over email, web, SMS, and more, integrating directly within the Salesforce interface. This allows customer support and operations teams to deliver powerful self-service tools…

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conversational AI

If you’re curious about why conversational AI is getting so much attention, read on. We get a lot of questions about whether conversational AI lives up to its promise. And we get it: on a personal level, one frustrating experience with an all-too-helpful chatbot or virtual assistant can be enough to turn you off. So…

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Intelligent Automation Questions

Intelligent automation is a comprehensive solution for digital transformation which combines AI, ML, and RPA technologies. The financial and strategic benefits of this technology are widely known and acclaimed, yet many companies have intelligent automation questions regarding its implementation and deployment. Keep reading to learn more about the Top 5 FAQ’s potential customers have about…

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Automated Enterprise Email Processing

About 124.5 billion business emails are sent and received each day, and this number is only growing (DMR). Manual email triaging, the primary mode of email intake up until recently, is not scalable for such growth. Employees, on average, receive 121 emails per day (DMR). Spending approximately 3 minutes per email would result in 6…

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