Out-of-the-box AI solutions

Ushur provides enterprises with out-of-the-box solutions for automated customer engagements across multiple departments within your enterprise.

Triage Customer Emails with AI

Often companies deploy specialists to read customer emails and triage it to the right departments or team members for completion. With Ushur’s AI, you can auto-triage emails from customers, freeing up your specialists. Ushur’s AI can extract all relevant customer information, routing emails to the right teams, as well as respond to customers.

Customer Support

Provide 24/7 support for your customers and their inquiries with Ushur's service engagement platform. Customers can reach your company in the morning, and pick up where they left off later in the night for a variety of interactions.

  • Help desk
  • Onboarding
  • FAQs
  • Request policy documents
  • Check balance
customer support
claims processing

Claims Processing

Cut claim cycle times by automating the cumbersome back and forth conversations of filing claims. Automated service workflows can handle these tasks, so your claims officers can focus on more important initiatives.

  • File a claim
  • Claim Estimates
  • Short-term disability
  • FMLA
  • Claim status
  • Where is my check?

Sales Enablement

Arm brokers with simple and effective sales collateral through mobile-messaging. Say goodbye to outdated brochures and marketing collateral with Ushur's automated and interactive sales workflows.

  • Benefits education
  • Policy suggestions
  • Promotional Offers
  • Quote Issuance
sales enablement
billing

Billing

Automate your billing processes and ensure payments are as seamless as possible. After companies deploy Ushur's billing service workflows, companies face significantly less failed billing.

  • Failed billing
  • Expired Credit Cards
  • Payment Processing
  • Payment Reminders

Cognitive FAQ

Apply the Ushur AI engine to the enterprise data you already have in your systems and the data that continuously accumulates from customer conversations for smarter data handling.

  • Keyword search
  • Topic detection
  • Data retrieval
  • Commonly asked questions
FAQ
agent assistance

Agent Assistance

Arm your insurance agents with Ushur to automate administrative tasks and customer management. With just a push of a button, agents can deploy their repetitive workflows automatically.

  • Customer conversations
  • Contextual outreach to customers
  • Triaging inquiries

Accelerate your Enterprise Workflows

Ushur is an automation platform harnessing the power of AI and ML technology to accelerate customer engagement. With Ushur, enterprises are turning data into actionable engagements to improve customer relationships and digitally transform their workflows.